Guest messaging and journeys
Conversations sit beside the reservation and reach the guest by email too. Journeys send the confirmation, arrival details, review request and more on time, by email or text.
01 · The inbox
Guest conversations, Spaces customers and residents in one list, each beside what it is about. A reservation's messages are the same ones the guest sees in their trip, and replies arrive by email too.
02 · Journeys
Booking confirmed, before arrival, arrival day, during the stay, before checkout, after the stay, a review request, a win-back and an abandoned booking. Templates come written in English and Spanish, and you change the words.
03 · Upsells
Early check-in, late checkout, parking, breakfast, a pet fee or an upgrade, priced per stay, night, guest or guest-night, offered while booking or before arrival, approved by the desk if you want, and posted to the folio.
04 · Reviews and segments
Reply once, in public, to each review. Group guests into segments such as first-time, repeat, direct or high value, with their consent, and export them.
Said plainly, so you can plan around it.
Journeys work on every plan. Upsells and guest segments are part of Stays Pro and Stays Business.
Yes. Replying STOP stops them, and marketing messages need the guest's consent in the first place.
Create your account, add your property and its rooms, and take your first booking. The core is free and needs no credit card.
A direct booking engine and a website made from your rooms, rates and photos, on a Holuway address or your own domain. Card authorised at the request, extras and promotion codes, and no commission on direct bookings.
A hotel front desk with Today, a drag-and-drop tape chart, walk-ins and phone bookings in four steps, check-in and check-out, and the property's own business day. Free on every plan.
Vacation rental software for hosts with one home or many: calendars that sync by iCal, your own booking website, cleanings after every checkout and automatic guest messages. Free to start.
